Head Channel

Designation : Head: Channel

Term : Fixed Term Contract for a period of 2 years.

Geographical  Area: Midrand

Department: Customer Journey

Closing Date: 12 March 2021

Purpose of Job : The Head: Channel is accountable for the design, implementation and ongoing performance management of all digital and physical channel elements of the bank. The channels have to enable the CVP elements identified through the segment environment across all sub segments. Creates approaches to ensure that products and services, supported and delivered by channels (digital and physical), are interchangeable across channels to create efficiency, economies of scale and maintenance of a consistent customer experience.

Key Performance Areas:

1.Digital and Physical Channel:

a)   Design and Development
b)   Performance Management.
c)   Line Profitability Management.
d)   Capacity Management.
e)   Risk Management.

2. Management of Staff.
3. Manage and monitor the divisional budget.

Qualifications and experience required (Must):

  • A postgraduate degree in Commerce is essential.
  • A minimum of 8 years’ experience in Specialist product/channel.
  • A minimum of 3-5 years’ experience in Heading up diverse product/channel portfolios.

Personal attributes/Competencies (skills, knowledge and characteristics):

  • Knowledge of banking industry.
  • Knowledge of banking legislation.
  • Knowledge of banking products.
  • Internal policies and procedures.
  • Business acumen.
  • Product Development and Deployment.
  • Digital and Physical Channel Development and Deployment.
  • Statistical skills.
  • Analytical skills.
  • People management skills.
  • Change Management skills.
  • Leadership skills.
  • Interpersonal skills.

Personal attributes/Competencies (skills, knowledge and characteristics):

  • Risk Management skills.
  • Reporting writing skills.
  • Communication skills.
  • Negotiation skills.
  • Networking ability.
  • Conflict resolution skills.
  • Analysis and problem-solving ability.
  • Strategic Management skills.
  • Strategic Thinking ability.
  • Analytical
  • Innovative
  • Empathy
  • Resilience
  • Integrity
  • Confidentiality
  • Assertiveness
  • Professionalism
  • Risk Taking.
  • Dynamic

Role model for six Ubank Behaviours (Must):

  • Care – Treat colleagues and customers with dignity, integrity and respect
  • Harona – Protect and enhance our reputation. Be proud of who we are
  • Achieve – Drive performance at pace and deliver on our promises
  • Nurture – Actively participate in our communities
  • Grow – Develop ourselves and our people
  • Energise – Demonstrate positive energy, enthusiasm and passion. Celebrate success!

Interested applicants should e-mail their CVs to