Introducing the Collections Call Centre

 

Credit collections understand that customers have no intention of defaulting on their financial commitments. Based on that appreciation we try at all times to assist where we can. We make ourselves available to assist in the following ways:

 

Financial distress assistance
1. Arrangements to pay arrears on loan accounts.
2. Offering a loan account mediation capability,
3. Offering a loan account restructure capability,
4. Discussing other alternatives for you to manage your difficult financial situation while honoring your debts.

 

Collections Call Centre

Contact: 011 518 5666
E-mail: ESC@ubank.co.za
Fax: 086 640 7302

To escalate an unresolved collections query you may contact:

Early Stage Collections Manager: Mr. Andile Stemela
Tel: 011 518 5189
Email: Andile.Stemela@Ubank.co.za