Your feedback matters

Share your compliments or complaints with us by completing the form below and one of our consultants will get back to you within 24 hours, to improve our services for U.

Please note that by submitting this form you acknowledge that you have read and agree with the Ubank Privacy Statement and Legal Disclaimer.

Suggestions and complaints process

  1. You can lodge a complaint at your nearest branch with the branch manager or supervisor.
  2. You can lodge a complaint on the Ubank website (www.ubank.co.za):
    • Click on MENU > CONTACT US > COMPLAINTS FORM.
    • Complete the form and provide details of your complaint.
    • One of our consultants will get back to you within 24 hours.
  3. If your complaint has been resolved and you are dissatisfied with the outcome, you can refer it to the Ombudsman for Banking Services or any other relevant regulator. This service is free. You must contact the relevant regulator as soon as possible to find out what their requirements and timeframes are to lodge your complaint.

Contact information for banking regulators:

Ombudsman for Banking Services
Ground Floor
34 & 36 Fricker Road, Illovo
Johannesburg, 2041

PO Box 87056
Houghton
2041

Tel: +27 11 712 1800
Sharecall: 0860 800 900
Email: [email protected]
Website: www.obssa.co.za
The National Credit Regulator
Postal: PO Box 209, Halfway House, 1685
Physical: 127 - 15th Road, Randjespark, Midrand, Johannesburg, 1685
Tel: 0860 627 627 / 011 554 2700
Web: www.ncr.org.za
The Financial Sector Conduct Authority (FSCA)
P.O. Box 35655
Menlo Park
0102

Contact Centre: 0800 20 37 22
Switchboard: +27 12 428 8000
Facsimile: +27 12 346 6941