Call Centre/Customer Care

  • We welcome your feedback and comments and encourage you to send queries by making use of the following channels:
    • Visit your nearest Ubank branch
    • Phone our Call Centre on 086000 8322 (SA) / +27 11 5185780 (International)

    Head Office

    Midrand

    Telephone: 011 518 5000
    Postal: Private Bag X 0030, Halfway House, 1685
    Physical: ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685

    Marketing

    Contact: Max Modise
    Telephone: 011 518 5000
    E-mail: max.modise@ubank.co.za

    PR and Communications

    Contact: Anne Williams
    Telephone: 011 518 5000
    E-mail: anne.williams@ubank.co.za

    General Enquiries

    E-mail: customercare@ubank.co.za
    Customer Service Manager emmanuel.kunene@ubank.co.za Tel: 011 518 5202
    Fax: 086 754 1239
    Call Centre Manager Fumane.Khothu@ubank.co.za 011 518 5863

    Fraud Hotline

    Whistle Blowers

    Whistle Blowers (Pty) Ltd is an independent service provider, that offers a 24/7 free call facility that enables employees or external stakeholders to secretly report wrongdoings in participating organisations.
    You can report any irregularities or suspicious activities to:
    Toll-free number: 0800 222 254
    Email: ubank@whistleblowing.co.za
    SMS: 33490
    Send letter to: Postal: Freepost KZN665, Musgrave 4062