Call Centre/Customer Care

  • We welcome your feedback and comments and encourage you to send queries by making use of the following channels:
    • Visit your nearest Ubank branch
    • Phone our Call Centre on 086000 8322 (SA) / +27 11 5185780 (International)

    Head Office

    Midrand

    Telephone: 011 518 5000
    Postal: Private Bag X 0030, Halfway House, 1685
    Physical: ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685

    Marketing

    Contact: Max Modise
    Telephone: 011 518 5000
    E-mail: max.modise@ubank.co.za

    PR and Communications

    Contact: Max Modise
    Telephone: 011 518 5000
    E-mail: max.modise@ubank.co.za

    General Enquiries

    E-mail: customercare@ubank.co.za
    Customer Service Manager emmanuel.kunene@ubank.co.za Tel: 011 518 5202
    Fax: 086 754 1239
    Call Centre Manager Brighton Sibanda Telephone: 011 518 5781

    Fraud Hotline

    ubank Forensic Services

    Contact: Sakhiwo Titus – Portfolio Manager: Forensic Service
    Fax: 086 511 6751

    ubank Independent Fraud Reporting

    Fraud Hotline: 0800 00 53 11 (toll free)
    KPMG Hotpost address: BNT 371, P.O. Box 14671, Sinoville, 0129
    KPMG Hotfax: 0800 20 0796
    KPMG Hotmail address: fraud@kpmg.co.za