Listen to the Power FM interview with Ubank’s  CEO Luthando Vutula

Ubank COVID-19 FAQ’s

Ubank Website COVID-19 FAQ’s

The countrywide lockdown to help curb the spread of COVID-19 is likely to raise many questions. We would like to reassure you that all your financial needs will be met during this period. Here is everything you need to know about our operations during the lockdown.

1. Will Ubank branches be open during the lockdown?

All our main branches and ATM’s will remain open during the lockdown though some mine branches may be affected. You can find the full operating branch list here.

2. What measures are in place to ensure the health and safety of everyone within branches?

We have social distancing, hand sanitizing and reduced head count measures at all branches. While this may cause some delays, please bear with us as the safety of all our people is a priority. We also have security services in branches to ensure the safety of all our people.

3. Will my card work at the ATM?

All Ubank ATM’s will remain open during the lockdown. Your card will also work at any other bank’s ATM nationwide.

4. Where can I withdraw cash?

You can withdraw cash at any Ubank branch and ATM, any other bank’s ATM, TEBA agencies, and Points of Sale (POS) with an EasyPay sign.

5. Will I still be able to use my card for transactions?

Yes, your card will work at any Point of Sale (POS).

6. Where can I make a deposit?

You can make a deposit at a Ubank branch, at any SA Post Office, or at any Shoprite, Checkers or Pick ‘n Pay store with an EasyPay sign.

7. Help, I don’t have transport! How else can I transact?

There are many options available to access your account or make transactions without leaving home. You can avoid crowds by safely using our internet and mobile banking. The MTN MoMo wallet App powered by Ubank is another way you can transact without travelling. Click here for more details on MoMo. Mobile transactions can also be made using our USSD *120*101010# channel if you are registered on our mobile banking App.

8. Is internet and mobile banking safe?

All our digital platforms, including internet and mobile banking, are safe. The platforms are secure, and your money is always safe with Us.

9. I have never used internet or mobile banking before. Where can I find more information?

Our team is working remotely through the lockdown to ensure that you have all the help you need. For assistance, please call 086000 8322.

10. Where else can I access my SASSA pay out?

You can access your SASSA pay out at any SA Post Office nationwide.

Ubank’s Bank on Wheels will also be assisting with SASSA payments from 30 April – 2 May 2020 at the following SA Post office branches:

Eastern Cape:

Mthatha

55 Sutherland Street

Mthatha Central

5100

GPS Coordinates: -31.588663, 28.789073

Contact: Nokwanele

Contact no: 073 529 7956

 

Limpopo:

Polokwane

46 Landdros Mare Street

Polokwane Central

0699

GPS Coordinates: -23.911964, 29.453421

Contact: Thomas

Contact no: 082 778 7416

Gauteng:

Pretoria Mamelodi

Mams Mall

Mahube Valley

0147

GPS Coordinates: -25.698538, 28.421464

Contact no: Sabelo

Contact no: 082 419 7658

11. How can I increase my banking limit?

For help with increasing banking limits, please visit one of our main branches, call 086000 8322, or register and use the Ubank mobile App.

12. How will my banking be affected if the lockdown is extended?

Access to your account will not be affected. The measures that are in place will continue, so all your financial needs will be met.

13. What number can I call for help?

Our team is standing-by at our Call Centre to assist as your financial needs are always a priority. Please call 086000 8322 if you have a question or query about accessing your account.

Available Branches

Please note our operating times: Branches that are operating daily:  08h00 – 17h00 Monday to Friday and 08h00 – 13h00 on Saturday

Branches opening once a week: 08h00 – 16h00

North

Gauteng

Free State

Eastern Cape

Please note Teba branches operating times

Mozambique

Swaziland

North West

Limpopo

Lesotho

KZN

Free State

Eastern Cape

Botswana

Ubank, MIC and MDA Leading by Example -19 May , 2020

At Ubank we have always had the needs of the people as one of our top priorities. We are honoured to be amongst the many organisations, parties, and individuals that feel the same way we do and are actively helping to combat the negative impact COVID-19 has brought to our people.

Ubank, Mineworkers Investment Company (MIC) and Mineworkers Development Agency (MDA) and have joined forces and pledged two million Rands and two hundred thousand towards COVID-19 relief efforts. One million Rand has already been dedicated to the Solidarity Fund, while another million and two hundred thousand Rand has been dedicated to supporting current and former mineworkers and their families in the form of food aid.

As the adage says, “Real leaders lead by example”. This is indeed what Ubank, Mineworkers Investment Company and the Mineworkers Development Agency’s COVID-19 Food Aid Roll-out Programme will do. The food aid will be in a form of food vouchers and will go to the former mineworkers in the selected major labour sending areas in OR Tambo District, Greater Taung Municipalities and Matjhabeng Municipalities West and Free State.

As we finalise our plans to hand over the vouchers, I am reminded of a colleague who once said to me “bana ba motho ba kgaoganya tlhogo ya tsie”. A Setswana proverb that literally means “siblings share a head of a bee”. This has stuck in my mind for many years. The proverb simply talks about being able to share even the smallest things that we have, to as many people as possible – the true spirit of Ubuntu. We truly hope that these food vouchers will make a difference.

// Ends

Please find further details below

Through the administration of the Mineworkers Development Agency, we have reached an agreement with Boxer Superstores and Shoprite to give food vouchers to the value of a thousand rand each to 500 beneficiaries in Umtata, 500 beneficiaries in Taung and 200 in Matjhabeng in Welkom.  For O.R Tambo District Municipality area, we anticipate vouchers to be available from the 18th May for the following areas: King Sabata Dalinyebo: Umtata, Mhlontlo- Tsolo, Nyandeni –Libode, Nqhuza Hill- Lusikisiki and Port St Johns. While for the Greater Taung Municipality areas we anticipate vouchers to be available from the 26th May 2020 for the following areas: Reveilo, Taung, Tlapeng, Mokgareng and Losasaneg. Our last leg of distribution will be in Welkom on the 4th June 2020. “Giving food vouchers enables us to honour the COVID-19 gathering protocols,” said Ubank CEO, Luthando Vutula.

The MDA’s CEO, Mr Tshimane Montoedi thanked both Ubank and MIC for this strategic partnership, as this will go a long away in alleviating poverty and suffering as a result of the COVID-19 pandemic. The implementation of this programme will be jointly executed with our Local Government partners, that include the three municipalities, Ntinga Development Agency, Small Enterprise Development Agency (OR Tambo) and the Department Social Development in Taung. “This will enable us to reach the most vulnerable in the community, and apply fair dispersal of the food vouchers”, said MIC Chief Executive Officer, Mary Bomela.

For more information about Ubank, visit our website www.ubank.co.za. Contact Nono Bam for Ubank’s CSI Initiative via email at nono.bam@ubank.co.za or Anne Williams, Ubank’s Public Relations, Communications and Events Manager via email at anne.williams@ubank.co.za. Follow us on Facebook and Twitter @Ubank SA.

About Ubank

Ubank is a well-established financial services provider entrenched primarily within the gold and platinum mining communities. Its mandate to service the broader working market in South Africa has become imperative in order to extend affordable financial services and to provide the workers with a bank they trust.

For more information about Ubank, visit our website www.ubank.co.za or follow us on Facebook and Twitter @UbankSA.

Leading By Example -14 May , 2020

At Ubank we have always had the needs of the people as one of our top priorities. We are honoured to be amongst the many organisations, parties, and individuals that feel the same way we do and are actively helping to combat the negative impact COVID-19 has brought to our people.

Ubank and Mineworkers Investment Company (MIC) have joined forces and pledged two million Rands towards COVID-19 relief efforts. One million Rand has already been dedicated to the Solidarity Fund, while another million Rand has been dedicated to supporting current and former mineworkers and their families in the form of food aid.

As the adage says, “Real leaders lead by example”. This is indeed what Ubank and the Mineworkers Investment Company’s COVID-19 Food Aid Roll-out Programme will do. The food aid will be in a form of food vouchers and will go to the former mineworkers in the selected major labour sending areas in OR Tambo District and Greater Taung Municipalities.

As we finalise our plans to hand over the vouchers, I am reminded of a colleague who once said to me “bana ba motho ba kgaoganya tlhogo ya tsie”. A Setswana proverb that literally means “siblings share a head of a locust”. This has stuck in my mind for many years. The proverb simply talks about being able to share even the smallest things that we have, to as many people as possible – the true spirit of Ubuntu. We truly hope that these food vouchers will make a difference.

// Ends

Please find further details below.

Through the administration of the Mineworkers Development Agency, we have reached an agreement with Boxer Superstores and Shoprite to give food vouchers to the value of a thousand rand to 500 beneficiaries in Umtata and 500 beneficiaries in Taung.  For O.R Tambo District Municipality area, we anticipate vouchers to be available from the 18th May for the following areas: King Sabata Dalinyebo: Umtata, Mhlontlo- Tsolo, Nyandeni –Libode, Nqhuza Hill- Lusikisiki and Port St Johns. While for the Greater Taung Municipality areas we anticipate vouchers to be available from the 22nd May 2020 for the following areas: Reveilo, Taung, Tlapeng, Mokgareng and Losasaneg. “Giving food vouchers enables us to honour the COVID-19 gathering protocols,” said Ubank CEO, Luthando Vutula.

“We are working closely with the Ntinga Development Agency, the Small Enterprise Development Agency as well as 5 local municipalities in O.R Tambo District Municipality. Similar engagements are being held with the Greater Taung Mayor, Municipal Manager and three traditional councils to guide in the process of identifying beneficiaries. Priority will be given to ex-mineworkers or the dependents of a deceased mineworker with a valid South African ID. The beneficiaries must live within the designated municipal jurisdiction, and be validated to not have received any food parcel from an alternative source during the COVID-19 pandemic, nor be an individual receiving an income of more than R3 500.00 per month. “This will enable us to reach the most vulnerable in the community, and apply fair dispersal of the food parcels”, said MIC Chief Executive Officer, Mary Bomela.

For more information about Ubank, visit our website www.ubank.co.za. Contact Nono Bam for Ubank’s CSI Initiative via email at nono.bam@ubank.co.za or Anne Williams, Ubank’s Public Relations, Communications and Events Manager via email at anne.williams@ubank.co.za. Follow us on Facebook and Twitter @Ubank SA.

About Ubank

Ubank is a well-established financial services provider entrenched primarily within the gold and platinum mining communities. Its mandate to service the broader working market in South Africa has become imperative in order to extend affordable financial services and to provide the workers with a bank they trust.

For more information about Ubank, visit our website www.ubank.co.za or follow us on Facebook and Twitter @UbankSA.

About Mineworkers Investment Company

The Mineworker’s Investment Company (MIC) is a 100% black owned broad-based investment holding company that was established by the Mineworkers Investment Trust (MIT) to provide ongoing funding for the Trust’s social and educational projects. With a foundation cemented in South African soil since 1995, we invest in companies of all sizes and across various sectors, including financial services, health, leisure, business services, industrials and media.

Over the past 25 years, we have disbursed more than R700 million directly to MIT who have in turn allocated these funds to social development programmes in the fields of education and training, poverty alleviation and micro-enterprise development. We create additional value through small business support, supplier development and education projects of our own.

For more information about MIC, visit our website www.mic.co.za or follow us on LinkedIn and Twitter @MIC_Investment

Message from Ubank Chief Executive Officer, Luthando Vutula Response to President Cyril Ramaphosa's speech on R500bn rescue package and COVID-19 lockdown ending in phases

In times of crisis, great leadership is required. Our president, Cyril Ramamphosa has proven over the past few days that he is just the leader that our country needs.  The President’s last two speeches have clearly outlined that not only does he value human life, but our economy too. The measures put in place towards the end of April are without a doubt designed to alleviate the economic downward pressure all businesses currently are facing, Ubank included.

In his speech on Tuesday the 22nd April, he announced that in total, R500 billion rand has been earmarked to COVID-19 relief. The President detailed a carefully thought through economic stimulus package that has been designed to alleviate the current economic crisis brought on by the COVID-19 pandemic. As part of this, he announced a debt guarantee scheme of R200bil. Initially, the scheme will support companies that have a turnover of less than R300m a year. This is expected to support over 900,000 businesses employing over 3 million employees.

For SASSA recipients child support grants have been increased to an extra R300 in May, with R500 being added from June to October. R250 will be added to all other grant beneficiaries for the next 6 months.

For those who are unemployed, and do not have UIF, R350 has been allocated per person for six months as well.

Taxpayers who have given to the Solidarity Fund can look forward to receiving a 10% tax refund over this period. On top of this, there is an R100bn fund set aside for the protection and creation of jobs, that Ubank is proud to have donated towards.

In his speech on the 23rd of April, the President further elaborated on the status of South Africa’s hard lockdown. A five-level plan has been initiated with the intention of slowly getting our economy back on its feet. This will be constantly assessed and may be adjusted according to the infection rate and the ability of our health care systems to cope with the pandemic.

Level 4 of the lockdown plan will kick off on the 1st of May 2020. This will see a certain lifting of restrictions, while still maintaining social distancing and other health practices such as wearing masks. This will obviously have positive implications, not just for the nation, but for all of our staff and customers at Ubank as well.

Ubank welcomes the measures and, ready to service its customers as they return to work, and has full faith that our R2m contribution to the Solidarity Fund will help those affected. Furthermore, I urge the Ubank community to uphold all Lockdown regulations, continue the health and safety regiment we have maintained during stage 5 of the lockdown, and remain safe and disciplined.

We again want to take this opportunity to thank you for your sacrifices and hard work during these trying times.

We have risen to the challenge. Stay positive, there is hope on the horizon.

#UMatter

 

Luthando Vutula

Chief Executive Officer

Ubank Limited

Ubank and Mineworkers Investment Company partners to contribute two million Rand towards COVID-19 relief efforts - April 16 , 2020

In the history of humankind, never have we seen such a silent disruptor that has brought the world to a standstill. The Coronavirus disease 2019 (COVID-19) has brought uncertainty and apprehension onto the world followed by almost instantaneous unity. Different countries, different circumstances, different challenges, different lifestyles and classes and somewhat different beliefs; the COVID-19 has proven that it knows no boundaries. The world faces one common adversary that threatens life as we all know it.

With some countries manoeuvring their way through their respective quarantines and others relaxing their restrictions, South Africans on the other hand still have to endure an additional two weeks of lockdown ending April 2020 with the aim to further manage and reduce the infection rate. The extension is plausible as President Ramaphosa indicated a 38% decline in the infection rate since the lockdown was implemented. Although the extension is a hard pill to swallow, it is for the greater good of the people, but reality is that however the financial impact thereof will no doubt intensify with each day of no work for many people and businesses.

Hence Ubank together with Mineworkers Investment Company (MIC) have joined forces to support government to combat the negative financial impacts COVID-19 has brought to our people by contributing two million Rands towards COVID-19 relief efforts. One million Rand will be our contribution toward the Solidarity Fund and another million Rand will be dedicated to support current and former mineworkers and their families negatively impacted by current circumstances, said Ubank Chair, Mr. Keshan Pillay.

MIC recognises the hardship the disease will bring to our beneficiary base, and as an organisation with deep roots in the mining sector, MIC is honoured to participate in this joint venture with Ubank. Through the Mineworkers Development Agency, we will ensure that the collective contribution is effectively administered to ensure that we do our part to relieve food shortages for mineworkers, their families and surrounding communities said MIC Chief Executive Officer Mary Bomela.

It is commendable to see that South Africa our beloved country, its people, Public and Private sector organisation, various political parties coming together to fight the scourge of COVID-19. It is even more commendable to us as the National Union of Mineworkers (NUM) that our people, our members are not forgotten during this time of hardship. The alliance between Ubank and the Mineworkers Investment Company is saluted as it is directed at the most vulnerable. I know that our members will be eternally grateful and on behalf of them, hats off to you both said NUM, General Secretary Mr. David Sipunzi.

The million Rand dedicated to support the current and former mineworkers and their families will be in a form of food parcels. Ubank will work with its partners, the MIC and NUM to ensure that these funds are stretched to support as many families as possible. The contribution will benefit the needy families from areas where the mineworkers reside or come from as well as the poorest families from the labour-intensive areas. Food parcels are the most effective route as this will help reduce unnecessary movement of our people and as such it will help mineworkers and their communities to abide by the lockdown protocols, concluded, Pillay.

 

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For more information or to arrange an interview, please contact Anne Williams, Public Relations, Communications and Events Manager on 071 871 1166, or email anne.williams@ubank.co.za

 

About Ubank

Ubank is a well-established financial services provider entrenched primarily within the gold and platinum mining communities. Its mandate to service the broader working market in South Africa has become imperative in order to extend affordable financial services and to provide the workers with a bank they trust.

For more information about Ubank, visit our website www.ubank.co.za  or follow us on Facebook and Twitter @UbankSA.

About Mineworkers Investment Company

The Mineworker’s Investment Company (MIC) is a 100% black owned broad-based investment holding company that was established by the Mineworkers Investment Trust (MIT) to provide ongoing funding for the Trust’s social and educational projects. With a foundation cemented in South African soil since 1995, we invest in companies of all sizes and across various sectors, including financial services, health, leisure, business services, industrials and media.

Over the past 25 years, we have disbursed more than R700 million directly to MIT who have in turn allocated these funds to social development programmes in the fields of education and training, poverty alleviation and micro-enterprise development. We create additional value through small business support, supplier development and education projects of our own.

For more information about MIC, visit our website www.mic.co.za or follow us on LinkedIn and Twitter @MIC_Investment

Ubank lending a helping hand to customers to ease the impact of COVID-19 - April 6 , 2020

The coronavirus disease 2019 (COVID-19) is increasing at an alarming rate, with South Africa’s infection cases close to one thousand seven hundred and eleven fatalities as of 6 April 2020. It has become a global disruptor, for both businesses and in people’s lives. COVID-19 incidence came at the worse time for South Africa when we are experiencing an ailing economy, high unemployment rate and confronted with poor living conditions for many of our people.

As a proclaimed workers’ bank of choice whose existence originates from the people and the communities’ pleas, Ubank’s core mandate has always been to serve the under privileged and unbanked. Predominantly offering services to the mineworkers in the gold and platinum mines and their communities; these are individuals that were snubbed by many banks in the past but Ubank has always been there for over forty years; treating them with respect, dignity and continue to help them become active participants in the economy.

As we reach day eleven of South Africa’s COVID-19 national lockdown, government has since implemented measures to control the COVID-19 rapid growth rate as it is done globally. These measures have resulted in many organisations’ operations temporarily ending and as such affecting its employees and their families. These are unfortunately tough measures but necessary to enable the government to flattened the infection curve.

With closure of many businesses and the subsequent financial impact, government through its various organisations have introduced COVID-19 relief strategies to support businesses, its employees and South Africa’s residents at large. To ensure that these strategies succeed, private sector needs to come to the party to ensure survival of South Africa and its people.

In our pledge of “Thuma Mina”, Ubank has come up with various COVID-19 support strategies to ensure that the customers can still access their accounts, offer urgent in-branches services and meet their financial needs in a safe manner. Therefore, all Ubank main branches will remain open throughout the national lockdown, however, we are employing social distancing, hand sanitizing, have reduced headcount and provided our employees with safety apparels (mask and gloves) to abide by the national lockdown protocols. The bank is ensuring that only a limited number of customers can queue in the branches and at Ubank ATMs at any given time to guarantee that social distancing is observed.

We acknowledge that the lockdown will bring tough times for our customers and nothing is worse when we as fathers, mothers or caregivers have to stay at home as a result of this pandemic lockdown and still be faced with the stress of keeping your family safe and making sure they are fed. Hence Ubank will be introducing the payment holiday relief plan for our customers, said Ubank CEO, Luthando Vutula.

Bearing in mind the tough economic environment ahead of us following the Junk status down grade; our credit department has cautiously designed a three months’ payment holiday for customers whose loans are up to date. These loans will be restructured so only the repayment terms increase to allow for the payment holiday to occur thus enabling the customers’ instalments to remain unchanged from their original agreement and warranting that their affordability is not in any way impacted. Our credit department will be in contact with qualifying customers in few days to come, said Vutula.

In light of reduced public transport, we took banking to our people and made our Bank on Wheels (BOW) available in the Eastern Cape (Mthatha) and Gauteng (Pretoria, Mamelodi) between the 31st March until 3rd of April and we furthermore intend to find avenues we can deploy to reduce the cost of transacting during the lockdown period which will be shared with customers in due course.

Ubank has also partnered with the South African Post Office (SAPO) to disburse SASSA pensioners’ grant payments. This will empower SAPO offices to fast track payments, lessen queues and crowding thus reducing the possibility of infections. The BOW will be based in Mthatha, Mamelodi and Polokwane operating from 09h00 until 16h00 during the weekend of 30 April until 2 May 2020. Address details of the BOW locations can be found on our website.

Other channels that customers have include contact access to our Call Centre available on 086000 8322 for any customer queries. Customers can safely use our internet and mobile banking in the private on their home to avoid crowds or use their debit card to transact at any Point of Sales (POS) with an EasyPay sign. Our customer can also use our USSD channel by dialling *120*101010#. Similarly, they can register and use MTN’s MoMo wallet App- powered by Ubank without leaving their homes, for more details customers can visit MTN’s website. Alternatively, customers can make deposits at our branches, at the Shoprite, Checkers or Pick ‘n Pay stores with EasyPay sign or at the SA Post Office network.

 

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For more information or to arrange an interview, please contact Anne Williams, Public Relations, Communications and Events Manager on 071 871 1166, or email anne.williams@ubank.co.za

About Ubank

Ubank is a well-established financial services provider entrenched primarily within the gold and platinum mining communities. Its mandate to service the broader working market in South Africa has become imperative in order to extend affordable financial services and to provide the workers with a bank they trust.

For more information about Ubank, visit our website www.ubank.co.za  or follow us on Facebook and Twitter @UbankSA.