We welcome your feedback and comments and encourage you to send queries by making use of the following channels:

Visit your nearest Ubank branch

Phone our call centre on 0860 008 322 (SA) / +27 11 5185780 (International)

General enquiries email: [email protected]

Complaints Form

For compliments & complaints please complete this form.

Midrand Head Office

011 518 5000

Ubank House, 10 Matuka Close, Erand Gardens, Extension 49, Midrand, 1685

Private Bag X 0030, Halfway House, 1685

Call Centre Manager

Fumane Khothu

011 518 5863

[email protected]

Whistle Blowers

Whistle Blowers (Pty) Ltd is an independent service provider, that offers a 24/7 free call facility that enables employees or external stakeholders to secretly report wrongdoings in participating organisations.

You can report any irregularities or suspicious activities to:

Toll-free number: 0800 222 254

Email: [email protected]

SMS: 33490

Postal: Send letter to: Freepost KZN665, Musgrave 4062